Return and Refund

Please check the Common cases

1. Not Received Items

1. If the parcels are missing during the delivery, a 100% refund.
2. The parcels are seized by customs. Please check our customs terms and solutions.
3. Others, please contact your assistant.

2. Incorrect Items (not as described)

1. The received items are the same as the invoice described, but if customers ordered them wrongly, returns or refunds are not acceptable.
2. The received items are different from the invoice described, like color, model, packing box, etc.

– Buyers can accept the wrong items, and the right items will be sent in the next order. 30% discount on the wrong items.
– Buyers can accept the wrong items, but need the right items urgently. 10% discount on the wrong items, and the right ones will be delivered within 3 working days.
– Buyers can not accept the wrong items and need the right items urgently. 5% discount on the right items. The right items will be delivered within 3 working days of the arrival of the wrong items.

Relative policies:
Warranty Policy
Customs Terms